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FREQUENTLY ASKED

QUESTIONS

PRODUCTS
General
We carry both in-stock and custom packaging including, but not limited to, airless bottles, acrylic bottles and jars, tubes and tottles, PETG jars, glass, aluminum and color cosmetic packaging. We also offer custom mold services.
We strongly suggest that you test your product with container options with your labs prior to any volume purchase. We can assist you with what is typically used for various products, but product testing is solely your responsibility.
Yes, we have a product catalog. Please contact your sales representative to request one.
If you can’t find what you are looking for on our website, please call us at 1-954-978-4567 and let us know what you are looking for. We will help find the perfect packaging for you.
Yes, all our products are BPA and Phthalate free.
PCR is an acronym for Post-Consumer Recycle, which has become more and more sought after and is commonly misunderstood and associated with other forms of recycle.

Learn more about PCR

 

In-Stock Items
We offer samples of our in-stock items free of charge. For larger sample requests, there is a reasonable fee. We also ask that clients cover the shipping with their own FedEx or UPS account or via credit card.
We have a list of experienced vendors that we can refer you to for printing on our in-stock packaging. Please note that we are not affiliated with these vendors.
Custom Items
Absolutely, there is a fee of $450 for custom samples that will be refunded back towards your first order. We also ask that clients cover the shipping with their own FedEx or UPS account or via credit card.
Sure thing, we offer a wide range of printing and finishing options for our customizable packaging.
Of course, please refer to the product’s page on our website for all the printing and finishing options that are available.
Absolutely, we can make a private mold to suit virtually any customer’s needs.
PAYMENT
Please refer to the terms and conditions link here.
For in stock orders we accept all major credit cards, wire/ACH, or company check. For Custom orders, we accept only wire/ACH or company check. We also accept personal checks, however the check must clear before items will be shipped.
ORDERS
General
Yes, we offer volume and value discounts. Ask a sales representative for more information.
From time to time we will have specials on items. These sales are always announced via our monthly newsletter, on our social media channels and on our website’s homepage.
All shipments are thoroughly inspected prior to leaving our factory.
Currently our website is not set up for online orders only for quote requests. We accept orders via phone or email.
In-Stock Items
For our in-stock items the minimum quantities start at 1 box per item. Box quantities vary by item. (Generally 100pcs-400pcs per box)
In-stock items typically ship from our Ft. Lauderdale warehouse within 24-48 hours after the order has been approved and processed.
Our in-stock items are sold in case quantities only, we are unable to split cases.
Custom Items
Minimum order quantities (MOQ’s) for custom packaging usually start at 5,000 pieces per item but vary depending on the materials being used.
Absolutely not. We will keep all of your information confidential. We can even create a private mold to suit any product, and your mold won’t be displayed on our site or in our catalog without your consent.
From the time of approved samples, it is normally about 4-8 weeks’ production and about 2-4 weeks for ocean shipping. Air shipment is always available if you need to expedite receipt of your order.
Generally orders can not be canceled once production has begun, however we do understand that situations arise. Please let us know as soon as possible and we will try to work something out. There may be charges for materials already used.
Artwork should be submitted in .pdf and either .eps or .ai format at 300dpi with all text outlined. All Pantone colors must be specified on the artwork and all blacks should be 100% black, not 4-color black.
Shipping & Return Policy
General
We can arrange the shipping for you whether its UPS for small orders or ground trucking for pallet orders. You can also make arrangements via your own carrier and just send us the bill of lading. We will provide you the pallet specs.
Yes, you can use your own FedEx or UPS account. Just provide your Account Representative with your account number. If for some reason there is a chargeback on the shipping charges we reserve the right to charge the credit card on file for those charges.
Once your order has been shipped you will be notified via an email from FedEx/UPS as well as your Account Representative that will provide you with the tracking information.
In-Stock Items
Generally, we do not take opened boxes back unless there is a defect, in which case we require samples back to investigate. If a return is requested and the box is not open for reasons such as ordering incorrectly or a customer cancelled order, a 15% restocking fee is charged. Please note that the request must be received within 15 days of receipt of goods.
We stand behind our products 100%. If items are received defective we will work diligently to replace your order.
Currently we only ship within the U.S. and Canada, but we allow forwarder pickup.
Custom Items
Contact your sales representative immediately. We do not take custom items back unless there is a defect, in which case we require samples back to investigate.
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PACKAGING
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